Shipping Policy

This Shipping Policy explains how shipping, delivery, carrier services, shipping timelines, and related shipping matters are handled for orders placed through this Website.

For purposes of this Shipping Policy, "Company," "we," "us," and "our" refer to the business that owns, operates, and sells products through this Website. "You" and "your" refer to any visitor, customer, purchaser, or person using the Website. "Website" means this ecommerce website and any related pages, checkout flows, forms, content, features, and services. "Products" means any physical goods, custom items, handmade items, artwork, merchandise, goods, or other items offered through the Website. "Service Providers" means third-party website providers, developers, designers, hosting providers, software vendors, payment processors, shipping platforms, shipping label providers, email providers, analytics providers, contractors, technical support providers, and other vendors that help design, build, host, maintain, support, process, integrate, secure, analyze, or operate the Website.

By placing an order through the Website, you acknowledge that shipping and delivery may be handled by third-party carriers, shipping platforms, and other Service Providers, and that shipping timelines may be affected by factors outside the Company's control.

1. Shipping Area

Unless otherwise stated on the Website or at checkout, we currently ship only within the 48 contiguous United States.

We do not guarantee shipping to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, freight forwarding addresses, international addresses, or any location outside the stated shipping area unless expressly offered at checkout or agreed to in writing.

If an order is placed for an address we do not serve, we may cancel the order, contact you for updated shipping information, issue a refund where required, or make alternative arrangements where available.

2. Order Processing

Order processing times may vary based on Product availability, order volume, payment review, custom order requirements, production time, holidays, business hours, and other operational factors.

Processing time means the time needed to prepare, package, produce, verify, or hand off an order for shipment. Processing time is separate from carrier transit time.

If a Product is handmade, custom, personalized, made-to-order, limited-run, fragile, oversized, or otherwise requires additional preparation, the processing time may be longer than standard ready-to-ship Products.

Any processing times shown on the Website, Product pages, checkout page, confirmation email, or customer communication are estimates unless expressly stated as guaranteed in writing.

3. Shipping Methods and Carriers

Orders may be shipped using third-party shipping carriers or delivery services, including USPS, UPS, FedEx, DHL, regional carriers, local delivery providers, shipping platforms, or other available carriers selected by the Company.

The specific carrier, service level, packaging method, and shipping route may depend on the Product, destination, package size, package weight, carrier availability, shipping cost, insurance availability, delivery requirements, and the Company's fulfillment process.

We reserve the right to choose, change, or substitute the shipping carrier or service level used for an order where reasonably necessary.

4. Shipping Rates

Shipping rates may be calculated at checkout, included in the Product price, manually quoted, offered as a flat rate, offered through a promotion, or otherwise displayed on the Website.

Shipping rates may vary based on Product type, package size, package weight, destination, carrier rates, shipping speed, handling requirements, insurance, and other shipping-related factors.

Shipping rates are subject to change without notice before an order is placed.

The Company and its Service Providers are not responsible for carrier rate changes, shipping platform rate changes, address-based rate differences, taxes, surcharges, fuel charges, remote-area fees, dimensional weight charges, or other shipping-related fees charged by third-party carriers or shipping tools.

5. Shipping Timelines and Delivery Estimates

Shipping timelines and delivery estimates are estimates only unless expressly stated as guaranteed in writing.

Estimated delivery dates may include both order processing time and carrier transit time. Carrier transit time begins after the order has been accepted by the shipping carrier, not when the order is placed.

Delivery estimates may be affected by factors outside the Company's control, including carrier delays, weather, holidays, natural disasters, incorrect addresses, failed delivery attempts, high shipping volume, supply shortages, labor disruptions, customs or regulatory issues where applicable, transportation disruptions, payment review, Product availability, or other circumstances beyond reasonable control.

The Company is not responsible for carrier delays, delivery interruptions, tracking delays, or events outside the Company's reasonable control after an order has been provided to the carrier.

Service Providers are not responsible for shipping timelines, carrier performance, delivery interruptions, fulfillment delays, Product availability, packaging decisions, or shipping-related customer service except to the limited extent of services they separately agree to provide to the Company.

6. Compliance With Shipping Time Requirements

We make reasonable efforts to ship orders within the timeframe stated on the Website, at checkout, or in customer communications.

If no specific shipping timeframe is provided, we will make reasonable efforts to ship within the timeframe required by applicable law.

If we determine that an order cannot be shipped within the stated timeframe or within the timeframe required by applicable law, we may contact you with an updated shipping estimate, request your consent to the delay, cancel the order, issue a refund where required, or provide any other options required by applicable law.

7. Customer Shipping Information

You are responsible for providing accurate, complete, and deliverable shipping information at checkout.

This includes the correct recipient name, street address, apartment or unit number, city, state, ZIP code, phone number if required, email address, and any other delivery information needed by the carrier.

The Company is not responsible for delays, failed deliveries, returned packages, lost packages, additional shipping costs, or delivery issues caused by incorrect, incomplete, outdated, undeliverable, or improperly formatted shipping information provided by you.

If an order is returned, delayed, lost, or requires reshipment because of incorrect or incomplete shipping information, you may be responsible for additional shipping charges, carrier fees, handling charges, or other costs.

8. Address Changes

If you need to change a shipping address after placing an order, you should contact the Company as soon as possible using the contact information listed on the Website.

Address changes are not guaranteed. Once an order has been processed, packed, labeled, handed to a carrier, or shipped, we may be unable to change the shipping address.

The Company is not responsible for delivery issues if an address change is requested after the order has entered processing or shipment.

Service Providers are not responsible for failed address changes, customer-provided address errors, carrier rerouting limitations, delivery failures, or additional shipping costs caused by address issues.

9. Tracking Information

When tracking is available, tracking information may be provided by email, customer account, order confirmation page, shipping notification, or other communication method.

Tracking updates are provided by the shipping carrier or shipping platform. The Company does not control carrier tracking systems and is not responsible for delays, errors, gaps, outages, or inaccuracies in carrier tracking information.

A tracking status showing "delivered" generally means the carrier has marked the package as delivered to the shipping address or delivery location associated with the order.

10. Lost, Stolen, Delayed, or Misdelivered Packages

Once an order has been provided to the shipping carrier, delivery is handled by the carrier.

The Company is not responsible for packages that are lost, stolen, delayed, misdelivered, marked delivered but not received, held by the carrier, damaged in transit, or affected by carrier error, except where required by law or expressly stated otherwise by the Company.

If a package is delayed, lost, stolen, or marked delivered but not received, you should contact the shipping carrier directly and also notify the Company using the contact information listed on the Website so the issue can be reviewed.

The Company may assist with carrier claims where reasonably possible, but does not guarantee any carrier claim outcome, replacement shipment, reimbursement, refund, or delivery resolution unless required by law or expressly agreed to by the Company.

Service Providers are not responsible for carrier decisions, carrier claim outcomes, lost packages, stolen packages, misdeliveries, delivery scans, tracking statuses, replacement shipments, reimbursements, or shipping-related disputes between you, the carrier, and the Company.

11. Damaged Packages During Shipment

Shipping carriers may be responsible for damage that occurs during transit, depending on the carrier, service level, insurance, packaging condition, and claim rules.

If a package arrives visibly damaged, you should keep the packaging, Product, shipping label, and any packing materials, and contact the Company promptly using the contact information listed on the Website.

Photos of the package, shipping label, packaging materials, and damaged Product may be required to review the issue or submit a carrier claim.

The Company may assist with reviewing shipment damage where reasonably possible, but does not control carrier claim decisions or guarantee any specific outcome unless required by law or expressly agreed to by the Company.

Shipping damage claims may be subject to carrier rules, claim deadlines, inspection requirements, documentation requirements, insurance limits, and the Company's Return Policy.

12. Failed Delivery, Refused Packages, and Returned Shipments

If a package cannot be delivered, is refused, is not picked up, is returned to sender, or is otherwise sent back due to customer action or inaction, incorrect address information, carrier access issues, or failed delivery attempts, the Company may contact you to determine whether reshipment is available.

Additional shipping charges, carrier fees, handling charges, or other costs may apply before an order can be reshipped.

The Company is not responsible for delays, costs, or delivery failures caused by refusal of delivery, failure to retrieve a package, incorrect shipping information, unavailable recipients, restricted delivery locations, or carrier access limitations.

Refunds or reshipments for returned packages may be subject to the Return Policy, Product condition, carrier rules, and any costs incurred by the Company.

13. Multiple Shipments

Orders containing multiple Products may be shipped separately depending on Product availability, package size, production timing, shipping method, inventory location, or fulfillment requirements.

If an order ships in multiple packages, each package may have separate tracking information and delivery timing.

Shipping charges, delivery timing, and carrier handling may differ between packages.

14. Custom, Handmade, or Made-to-Order Products

Custom, handmade, personalized, commissioned, limited-run, or made-to-order Products may require additional processing or production time before shipment.

Any production or shipping timeline provided for these Products is an estimate unless expressly guaranteed in writing.

Delays may occur due to customer approvals, design changes, material availability, production volume, communication delays, payment delays, revision requests, third-party supply issues, or other factors related to the custom or handmade nature of the Product.

If your order requires approval, missing information, uploaded files, measurements, design confirmation, or additional payment, processing and shipping timelines may not begin until the required information or approval has been received.

15. Local Pickup or Local Delivery

If local pickup or local delivery is offered, it will be subject to the availability, scheduling, location, and instructions provided by the Company.

Local pickup or local delivery may not be available for all Products, all customers, or all locations.

The Company may cancel, reschedule, or modify local pickup or local delivery arrangements where reasonably necessary.

The Company is not responsible for missed pickup appointments, customer delays, incorrect pickup information, unavailable recipients, unsafe delivery locations, or issues caused by failure to follow pickup or delivery instructions.

16. Third-Party Shipping Tools and Service Providers

The Website may use third-party shipping tools, carrier integrations, label providers, fulfillment tools, rate calculators, tracking tools, address validation tools, or related Service Providers.

These third-party services may provide rates, labels, tracking information, delivery estimates, address validation, carrier options, insurance options, or other shipping-related features.

Third-party shipping tools and carriers are governed by their own systems, terms, policies, rates, service levels, claim rules, insurance limits, and operational practices. The Company does not control all aspects of third-party shipping services and is not responsible for third-party outages, errors, rate changes, tracking errors, carrier delays, carrier claim decisions, insurance decisions, label generation issues, or service interruptions, except where required by law.

17. Website Provider and Service Provider Disclaimer

This Website may be designed, developed, hosted, maintained, supported, or connected to services provided by Service Providers.

Service Providers are not the seller, merchant of record, manufacturer, shipper, fulfillment provider, carrier, warehouse, customer service provider, or party to any shipping transaction between you and the Company unless expressly stated otherwise.

Service Providers are not responsible for selecting carriers, packaging Products, preparing shipments, fulfilling orders, providing Products to carriers, tracking packages, resolving delivery issues, filing carrier claims, replacing shipments, issuing refunds, handling returns, or handling shipping-related customer service unless expressly agreed to separately with the Company.

To the fullest extent permitted by law, Service Providers shall have no liability for shipping rates, shipping timelines, carrier delays, lost packages, stolen packages, damaged shipments, misdeliveries, returned packages, address errors, fulfillment issues, Product availability, carrier claim outcomes, refunds, replacements, customer disputes, or any other shipping-related matter between you and the Company.

18. Risk of Loss

Risk of loss and title for Products may pass to you when the Product is delivered to the shipping carrier, unless otherwise required by law or stated elsewhere on the Website.

Nothing in this Shipping Policy is intended to limit any rights you may have under applicable law.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. The updated version will be posted on the Website with a revised "Last updated" date.

Your continued use of the Website or placement of an order after an updated Shipping Policy is posted means you acknowledge the updated Shipping Policy.

20. Shipping Questions

Shipping questions should be directed to the contact information listed on the Website.

When contacting the Company about shipping, please include your name, order number if available, shipping address, tracking number if available, and a clear description of the issue.